Payment Policy for Flexhato
Effective from January 3, 2025
At Flexhato, we strive to provide a secure, convenient, and seamless shopping experience. This Payment Policy outlines the payment methods available and the terms regarding transactions made on our website.
1. Accepted Payment Methods
We accept the following payment methods for your convenience:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Secure online payment option
- Bank Transfers: Available for larger transactions (subject to approval)
- Flexhato Gift Cards: Redeemable for products on our website
2. Payment Security
We take the security of your payment information seriously and employ the latest encryption technologies to ensure a secure transaction. All credit card information is transmitted via Secure Socket Layer (SSL) encryption, and payments are processed through trusted third-party payment gateways that comply with the Payment Card Industry Data Security Standard (PCI DSS).
Your payment details are never stored on our servers.
3. Payment Processing
After placing your order, we will authorize and process your payment. If the payment is successful, you will receive an order confirmation email with your order details. Orders will only be shipped once payment has been fully processed.
In case of any payment failure or discrepancy, our customer service team will notify you. You may be asked to update your payment method or provide additional information if required.
4. Taxes and Fees
All prices listed on our website are exclusive of taxes. Sales tax will be applied to your order based on your shipping address and in accordance with applicable state and local tax laws. The total tax amount will be displayed at checkout before you confirm your order.
Please note that any customs duties, import taxes, or additional charges related to international shipments are the responsibility of the customer and are not included in the total price at checkout.
5. Order Modifications
Once an order is placed and payment is successfully processed, it is typically not possible to modify the payment details. However, if you need to update or change your payment method before shipment, please contact our customer service team immediately at info@flexhato.net or call (918) 465-5219. We will make reasonable efforts to accommodate your request.
6. Payment Refunds
Refunds for returned items will be processed to the original payment method used at the time of purchase. Refunds will be issued within 7-10 business days after the returned items have been inspected and approved. Please refer to our Refund and Return Policy for additional details regarding the refund process.
7. Fraud Prevention
Flexhato employs fraud prevention measures to safeguard against unauthorized transactions. If we detect any suspicious activity or discrepancies in payment, we may contact you for additional verification. We reserve the right to cancel or delay the processing of an order if fraud is suspected.
8. Payment Disputes
If you believe there has been an issue with your payment or a charge to your account, please reach out to us at info@flexhato.net or call (918) 465-5219. We will work with you to resolve any payment-related concerns.
Thank you for shopping at Flexhato. If you have any further questions regarding our Payment Policy, feel free to contact our customer service team. We are here to ensure your shopping experience is safe, easy, and enjoyable.