Privacy Policy for Flexhato

Effective from January 3, 2025

At Flexhato, we prioritize the privacy and security of your personal information. This Privacy Policy explains how we collect, utilize, and safeguard your data when you visit our website, make a purchase, or interact with our services. By accessing our website and using our services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

To offer you the best experience, we gather various types of information, including:

  • Personal Information: When you create an account, make a purchase, or subscribe to our newsletter, we collect personal details such as your name, email address, shipping address, phone number, and payment information.
  • Order Information: We collect data regarding your orders, including the products you’ve bought, purchase date, and payment status.
  • Usage Data: We track how you interact with our website, such as your IP address, browser type, pages visited, and time spent on each page. This information helps us improve website performance and user experience.
  • Cookies: We use cookies to customize your browsing experience and remember your preferences. For more details, please see our Cookie Policy.

2. How We Use Your Information

The information we gather is used for the following purposes:

  • Order Fulfillment: To process your orders, handle shipping, billing, and customer support.
  • Customer Support: To respond to inquiries, assist with returns or exchanges, and manage your account and orders.
  • Marketing Communications: With your consent, we may send promotional emails, special offers, and product updates. You can opt-out of these emails at any time by clicking the unsubscribe link.
  • Website Enhancement: We analyze usage data to improve website functionality, performance, and user experience.
  • Legal Compliance: We may use your data to meet legal requirements, such as processing refunds or responding to governmental requests.

3. Protecting Your Information

Flexhato is committed to safeguarding your data with rigorous security measures:

  • Encryption: We use Secure Socket Layer (SSL) technology and other industry-standard encryption methods to protect your personal and payment information during transmission.
  • Access Control: Only authorized personnel have access to your information, and all employees are trained in data privacy best practices.
  • Payment Security: We use secure payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standards) to protect your payment details.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following cases:

  • Service Providers: We collaborate with trusted third-party vendors, such as payment processors, shipping companies, and email marketing platforms, to fulfill orders and provide services. These partners are bound by contracts to maintain the confidentiality of your data and use it solely for their services.
  • Legal Requirements: We may disclose your information if legally required, or if we believe it is necessary to comply with legal obligations, protect our rights, or investigate fraud or security concerns.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will inform you in advance if this occurs.

5. Your Rights and Choices

You have the right to:

  • Access and Update Your Data: You can review and modify your personal information by logging into your account or contacting customer support.
  • Opt-Out of Marketing Emails: If you no longer wish to receive promotional emails, you can unsubscribe at any time by clicking the link in the email or contacting us directly.
  • Request Data Deletion: You can request the deletion of your personal data, subject to any legal retention obligations. Contact us at info@flexhato.net to initiate deletion requests.

6. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take immediate steps to delete that information.

7. Changes to This Privacy Policy

Flexhato reserves the right to modify this Privacy Policy at any time. Any updates will be posted on this page with the revised “Effective Date.” We recommend that you review this policy periodically to stay informed about how we are protecting your data.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us:

Flexhato
Email: info@flexhato.net
Phone: (918) 465-5219
Address: 900 Ranchwood Dr, Wilburton, Oklahoma (OK), 74578

Thank you for trusting Flexhato—we are committed to keeping your information secure and respecting your privacy.