Sales Policy for Flexhato

Effective from January 3, 2025

Welcome to Flexhato—your trusted partner in bringing vibrant greenery and high-quality plants into your home and garden. We take pride in offering a wide variety of plants, gardening tools, and accessories to enhance your living spaces. Our goal is to provide not only exceptional products but also a seamless shopping experience. Below is an overview of our sales policy to ensure that your experience with us is as smooth and transparent as possible.

By purchasing from Flexhato, you are agreeing to the terms and conditions outlined below. Please read them carefully before making your purchase.

1. Ordering Process

At Flexhato, ordering is quick and easy. Simply visit our website at https://flexhato.net/ to explore our extensive range of plants and gardening supplies. You can browse categories like houseplants, outdoor plants, planters, tools, and fertilizers, among others. Once you’ve chosen the items you wish to purchase, add them to your shopping cart.

When you’re ready to check out, simply click on the cart icon and proceed with the checkout process. You’ll be asked to provide your shipping details, and you can select your preferred payment method. Once your order is confirmed, you will receive a confirmation email with the details of your order, including the estimated shipping date. If you need assistance at any point in the process, feel free to reach out to us via our customer support channels.

2. Payment Methods

To ensure a smooth and secure transaction, we offer multiple payment options:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: For those who prefer a more secure payment gateway
  • Other Payment Methods: Flexhato may occasionally offer additional payment methods based on customer preferences and availability.

All payments are processed through secure, encrypted gateways, ensuring that your personal and payment details remain private and protected. Our goal is to provide a safe online shopping experience, and we employ the latest technology to prevent fraud and ensure the security of your information.

3. Shipping & Delivery

We understand that timely delivery is crucial, especially for live plants, so we take great care in packaging and shipping our products. We offer reliable domestic shipping within the United States. Once your order is placed, it will be processed and dispatched within 1-3 business days. You will receive an email notification containing tracking information as soon as your order is shipped.

Our standard shipping delivery times are as follows:

  • Standard Shipping: Typically arrives within 5-7 business days after dispatch
  • Expedited Shipping: Delivery within 2-3 business days after dispatch

Please note that delivery times may vary based on your location. While we strive to meet the above time frames, there may be occasional delays due to circumstances beyond our control, such as weather conditions or high demand during peak seasons.

4. Return & Refund Policy

At Flexhato, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery. Please note that to be eligible for a return, the following conditions must be met:

  • The item must be in its original condition and packaging
  • The product must not have been used or altered
  • Returns must be initiated within 30 days from the date of purchase

To initiate a return, please email us at info@flexhato.net with your order number and details of the product you wish to return. Once we receive your return request, we will provide you with a return authorization number and instructions for returning the item.

After the returned item is received and inspected, a refund will be issued to your original payment method within 7-10 business days. Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or defective product).

5. Customer Support

We are committed to providing exceptional customer service. If you have any questions or need assistance, our dedicated customer support team is here to help. You can reach us via:

  • Email: info@flexhato.net
  • Phone: (918) 465-5219
  • Business Hours: Monday to Friday, 9 AM to 5 PM (Central Time)

Whether you need help placing an order, have a question about a product, or need assistance with returns or exchanges, we are happy to assist you. Our goal is to make your experience with Flexhato as enjoyable and hassle-free as possible.

6. Privacy & Security

We take your privacy seriously and are committed to protecting your personal information. Any information you provide to us—such as your name, email address, shipping address, and payment details—will only be used for the purpose of processing your order, communicating with you, and improving our services.

We will never sell, rent, or trade your personal information to third parties. Your data is stored securely, and we comply with all applicable privacy laws and regulations. For more information on how we handle your data, please refer to our detailed Privacy Policy on our website.

7. Pricing & Availability

Flexhato strives to provide accurate and up-to-date pricing information for all products listed on our website. However, we reserve the right to change prices without notice. Occasionally, there may be errors in pricing, product availability, or product descriptions. If an error is discovered in your order, we will notify you immediately and give you the option to proceed with the corrected price or cancel your order.

In the event that a product is unavailable, we will inform you promptly and offer alternatives or a full refund if no suitable replacement is available.

8. Contact Information

If you have any questions or concerns, please feel free to reach out to us. Here are our contact details:

We appreciate your business and are excited to be part of your gardening journey. Thank you for choosing Flexhato—where quality plants and excellent customer service meet!