Shipping Policy for Flexhato

Effective from January 3, 2025

At Flexhato, we are committed to providing fast, reliable, and secure shipping services to ensure that your plants, gardening tools, and accessories arrive in perfect condition. Please review our Shipping Policy below for details on our shipping process, charges, and timelines.

1. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Next-Day Shipping: 1 business day (available for certain areas and orders placed before 12 PM local time)

Note: Shipping times may vary depending on your location and the availability of the products. We will provide an estimated delivery time at checkout, and you will receive a tracking number once your order has been shipped.

2. Shipping Fees

Shipping fees are calculated based on the weight, size of your order, and your delivery location. The total shipping cost will be displayed at checkout before you confirm your order.

  • Free Standard Shipping: Available on orders over $100 within the continental United States.
  • Flat Rate Shipping: A flat fee for orders under $100, calculated at checkout.
  • Expedited and Next-Day Shipping: Additional charges will apply based on the chosen shipping method.

Please note: Any additional charges such as customs fees, import duties, or taxes for international shipments are the responsibility of the customer.

3. Order Processing

Orders are processed and shipped during business hours (Monday to Friday, 9:00 AM to 5:00 PM). Orders placed on weekends or holidays will be processed on the next business day. Once your order is processed, you will receive an email with tracking information so you can monitor your shipment.

4. Shipping Restrictions

We currently offer shipping to the United States, including Alaska and Hawaii, as well as select international locations. For international shipping, please ensure that you provide accurate and complete shipping information. Shipping restrictions may apply to certain plants, depending on regulations in your area.

If we are unable to ship your order due to location or product restrictions, we will notify you and offer alternatives or a refund.

5. Shipping Damages

While we take every precaution to ensure your items are carefully packed, sometimes damage can occur during transit. If your order arrives damaged, please follow these steps:

  1. Take clear photos of the damaged item(s) and the packaging.
  2. Contact our customer service team at info@flexhato.net or call (918) 465-5219 within 3 days of receiving your order.
  3. We will assist you in processing a return, refund, or replacement for the damaged item(s).

6. Missing or Lost Shipments

If your order is delayed or you believe it has been lost, please track your shipment using the tracking number provided. If there is an issue with your shipment, contact us immediately at info@flexhato.net or call (918) 465-5219. We will work with the carrier to investigate and resolve the issue.

7. International Shipping

For international customers, shipping costs and delivery times vary based on your location. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. Please note that international shipments may take longer to arrive due to customs processing.

We recommend that you review your local customs regulations before placing an order to ensure smooth delivery.

8. Order Tracking

Once your order has been shipped, we will send you an email with a tracking number. You can use this tracking number to follow the progress of your shipment on the carrier’s website. If you do not receive tracking information within 2 business days of placing your order, please contact us for assistance.

9. Address Accuracy

Please ensure that your shipping address is complete and accurate when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you realize you have made an error in your shipping address after placing an order, please contact us immediately, and we will make every effort to correct it before shipment.

10. Customer Service Contact Information

If you have any questions regarding shipping or need assistance with your order, please contact our customer service team:

Thank you for choosing Flexhato! We are committed to delivering your gardening essentials with care and efficiency. Should you have any questions or concerns regarding shipping, our team is here to assist you.