Effective Date: June 19, 2025

🔁 Refund and Returns Policy

1. Return Eligibility

Returns are accepted within 14 days of delivery. Items must be unused, unopened, and in original condition.

2. Non-Returnable Items

Perishable goods, including fruits and vegetables, are non-returnable unless damaged upon delivery.

3. Refund Process

Refunds are processed within 7 business days after receiving and inspecting the returned item.

4. Return Instructions

To initiate a return, email contact@flexhato.net with your order number and reason. We will provide next steps.

5. Your Rights

You have the right to:

  • Access your data
  • Correct or update information
  • Request account deletion
  • Withdraw marketing consent
  • Complain to the UK ICO

To exercise these rights, please email us.

6. Contact Us

If you have questions, contact our Data Officer:

  • 📧 Email: contact@flexhato.net
  • 📞 Phone: 078 3911 3737
  • 📍 Address: 12 Castledore Road, United Kingdom